ngcreative is a business operated by Nathan Gielis (ABN: 84 366 058 016). We are committed to protecting the privacy of individuals who interact with our website and services in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains what personal information we collect, how we use it, and your rights in relation to it.
WHAT INFORMATION WE COLLECT
We collect personal information when you interact with us through this website. This may include your name and email address when you submit an enquiry or register for our free webinar, your name, email address, and any information you choose to include when you contact us through our contact form, and technical information such as your IP address, browser type, and pages visited, collected automatically through Google Analytics.
We only collect information that is reasonably necessary for our business functions.
HOW WE USE YOUR INFORMATION
We use the personal information we collect to respond to your enquiries and provide the services you have requested, to send you the content or training you have registered for, to send you follow-up emails related to our services where you have opted in, to improve our website and services, and to comply with our legal obligations.
We will not use your personal information for any purpose other than those described in this policy without your consent.
EMAIL MARKETING
If you register for our free webinar or opt in to receive communications from ngcreative, we will send you a series of emails relevant to digital marketing, content strategy and AI for professional services. You can unsubscribe from these emails at any time by clicking the unsubscribe link at the bottom of any email we send you. We use MailerLite to manage our email communications. MailerLite stores subscriber data on servers located in the European Union and complies with applicable data protection laws.
DISCLOSURE OF YOUR INFORMATION
We do not sell, rent or trade your personal information to third parties. We may share your information with third-party service providers who assist us in operating our website and delivering our services, including Google (Google Analytics and Google Workspace), MailerLite (email marketing), and Calendly (appointment scheduling). These providers are only permitted to use your information to provide services to us and are required to protect it appropriately.
We may also disclose your information if required to do so by law or in response to a valid legal request.
GOOGLE ANALYTICS
This website uses Google Analytics to collect anonymous data about how visitors use the site. This data includes information such as pages visited, time spent on the site, and the type of device used. This information is used to improve the website and understand our audience. Google Analytics does not identify individual users. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on available at tools.google.com/dlpage/gaoptout.
COOKIES
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use cookies for analytics purposes through Google Analytics. You can control or disable cookies through your browser settings, though this may affect your experience on the site.
SECURITY
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. Our website uses SSL encryption (HTTPS) for all data transmission.
ACCESS AND CORRECTION
You have the right to access the personal information we hold about you and to request corrections if that information is inaccurate, incomplete or out of date. To make a request, please contact us at the details below. We will respond to your request within a reasonable timeframe.
COMPLAINTS
If you believe we have handled your personal information in a way that does not comply with the Australian Privacy Act, please contact us in the first instance so we can attempt to resolve your concern. If you are not satisfied with our response, you may make a complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
CHANGES TO THIS POLICY
We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available at ngcreative.com.au/privacy-policy/. The date at the top of this policy indicates when it was last updated.
CONTACT US
If you have any questions about this privacy policy or how we handle your personal information, please contact us at:
Nathan Gielis
ngcreative
Email: nathan@ngcreative.com.au
Website: ngcreative.com.au